CUSTOMER SUPPORT

At Barinas Planet, we believe customer care is more than a service — it’s a part of your skincare journey. Whether you have questions, concerns, or simply want guidance, our support team is ready to help with empathy, clarity, and care.

How to Reach Us

Have a question about your order, products, or returns? Contact us and we’ll get back to you within 24–48 business hours.

📧 Email: [support@barinasplanet.com]
📍 Business Hours: Monday–Friday | 9 AM – 5 PM (Your Time Zone)

Order & Shipping Inquiries

  • Need to track your order? Visit our Order Tracking Page or email us with your order number.

  • Haven’t received your shipping confirmation? Please allow up to 3 business days for processing.

  • Is your order delayed or missing? We’ll work with our carriers to investigate and resolve the issue.

Returns & Exchanges

We want you to love what you ordered. If not, we offer a fair and flexible return policy. Learn more on our Returns & Refund Policy page or email us for personalized assistance.

Product Questions & Skin Guidance

Not sure which product is right for your skin type?
Looking for ingredient info or usage tips?

Our support team and skincare experts are here to help you glow with confidence. Email us or check our FAQs for answers to common questions.

We’re Human Too

We read every message — no bots, no outsourcing, just real people who care. Whether it’s a small issue or big concern, we’re honored to support you.